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Rogers Media Inc. agrees to pay $200,000 for alleged violations of Canada's anti-spam law

November 20, 2015

Rogers Media Inc. agrees to pay $200,000 for alleged violations of Canada's anti-spam law

Rogers Media Inc. has agreed to pay $200,000 as part of an Undertaking with the Canadian Radio-television and Telecommunications Commission for alleged violations of CASL's commercial electronic messaging (CEM) rules. Rogers Media allegedly sent commercial emails between July 2014 and July 2015 that failed to comply with various CASL requirements, including:

Sending some CEMs with an unsubscribe mechanism that did not work or could not be used by the recipient;
Sending some CEMs in which the electronic address used to unsubscribe was not valid for the required minimum of 60 days following the sent message; and
Failing to honour within 10 business days requests from some recipients to unsubscribe from receiving future commercial emails. 

As part of the Undertaking, Rogers Media agreed to update and implement its existing compliance program, including reviewing and revising its written policies, developing training programs, and registering and tracking all complaints related to CEMs and their resolution, to ensure that its activities are fully compliant with CASL.

We will be discussing this on our next monthly call on December 16, 2015 at 11:30 a.m. EDT.  Please visit our   events page to sign up for the December monthly privacy call and for more information on all upcoming events. 





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